PREMIUM CARE Eyes Anti-aging Cream

Information

Shipping

We currently offer free shipping worldwide on all orders over 100€.

Returns

Eligibility: You may return most items within 14 days of receiving your order for a full refund, provided they are unopened and in their original packaging.

Non-Returnable Items: Due to hygiene reasons, opened facial creams and other personal care products cannot be returned. Please ensure the item is unopened before returning.

How to Initiate a Return

Contact Us: Email us at [email protected] with your order number and the reason for your return.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Packaging: Please securely package the item(s) to avoid damage during return shipping.

Exchanges

Eligibility: If you received a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for a replacement at no extra cost.

Same Process: Follow the return process mentioned above, and we will send you a replacement once we receive the returned item.

Refunds

Processing Time: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed within a certain number of days (typically 5-10 business days).

Contact Us

For any questions regarding your return or exchange, please reach out to us at [email protected]